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American Express® Travel Services Offered

Services vary by location.

Client Letter

Mail/letters (no packages) can be sent to these Travel Offices for pickup by an American Express customer. The mail must be picked up within 30 days and there is no charge for this service.* Not available at all American Express Travel Offices. Please call the office directly to verify policies and availability.

*Client Letter Service is a mail service for clients of American Express, its affiliates, and Representatives; there may be a mail inquiry charge for non-American Express clients.

Emergency Card Replacement

If an American Express Card is lost or stolen, call American Express to report the problem immediately. The Cardmember will be advised of the replacement Card policy. If available, the Cardmember will be directed to the closest American Express location where a Card can be issued. Please call the office directly to schedule pickup. Valid identification is required.

Emergency Card Replacement – Pickup Point Only

The pickup point is the designated Travel Office where a Cardmember could be directed to pick up an American Express Card. This office does not create Cards on the premises. Please call the office directly to schedule pick up.

Emergency Funds Access

Personal check cashing and/or funds access is a benefit available to some American Express Cardmembers. Each Card product has its own policies & restrictions. In general, a Cardmember can only receive Emergency Funds Access every seven (7) days inside their country of billing. However, outside of the billing country, it is usually every 21 days. Check with the issuing Card Services Department before traveling to verify the policy specific to each Card; then check with the American Express Travel Office directly to verify availability of the service. Some Travel Offices may only dispense Travelers Cheques and no cash, as they do not have currency on hand. Please call the office to verify policies and availability.

Emergency Funds Access through a Local Bank

A few bank ATMs accept American Express Cards for funds. A PIN is needed and the amount to be withdrawn must be consistent with the bank’s withdrawal procedures.

Foreign Currency Exchange – Buy

These American Express Travel Offices will buy foreign currency and convert it to local cash or Travelers Cheques. Please call the office directly to verify policies and availability.

Foreign Currency Exchange – Sell

Customers can purchase foreign currency at these American Express Travel Offices. Several currencies are kept on hand. It is best to call prior to arrival to arrange the currency of choice. Service fees may apply. In some cases the currency may need to be ordered. Turnaround time for receipt can vary by location. Please call the office directly to verify policies and availability.

Foreign Drafts – Sell

In these Travel Offices a customer may purchase a draft payable to an individual or business in a foreign currency. Drafts must be ordered and the turnaround time for receipt will vary by location. Service fees may apply. Please call the office directly to verify policies and availability.

Funds Transfer

Wire funds from a bank to American Express for Travelers Cheques or foreign currency purchases. Please call the office directly to verify policies and availability.

Gift Cards – Sell

Purchase elegantly packaged Gift Cards in a range of amounts for any occasion at these Travel Offices. In some Travel Offices, the Gift Cards can be purchased as a charge to an American Express Card. Not available in all markets. Restrictions and service fees may apply. Please call the office directly to verify policies and availability.

Gift Cheques – Sell

Give the security and convenience of Travelers Cheques. These Travel Offices offer American Express Gift Cheques in denominations of $25, $50, and $100. In some Travel Offices, the Gift Cheques can be purchased as a charge to an American Express Card. Not available in all markets. Restrictions and service fees may apply. Please call the office directly to verify availability.

Money Order

This service is no longer available in the United States, although it is available at these American Express Travel Offices overseas. Standard Money Order procedures apply. Please call the office directly to verify policies and availability.

Travelers Cheques – Cashed

These American Express Travel Offices may cash American Express Travelers Cheques for a customer. Restrictions and service fees may apply. Not available in all markets. Please call the office directly to verify policies and availability.

Travelers Cheques – Refunds

If Travelers Cheques are lost or stolen, call the American Express Travelers Cheques Refund group to report the problem immediately. The refund representative may direct you to one of these Travel Offices to replace the Travelers Cheques. Please call the office directly to verify policies and availability.

Travelers Cheques – Sell

Travelers Cheques in the USA can be used like cash at most retail locations, hotels, and restaurants. They may also be exchanged at participating banks for local currency. Visit these Travel Offices to purchase American Express Travelers Cheques. In some Travel Offices, the Travelers Cheques may be purchased as a charge to an American Express Card. Foreign Travelers Cheques are available in Sterling, Euro, Japanese Yen, Canadian Dollars, Swiss Francs, and Australian Dollars. Please call the office directly to verify policies and availability.